Account & privacy
Help and support in the app
Where to get help inside Xsporty: message the team in the app, email support, the FAQ, reporting a bug or requesting a feature.
Updated · Leer en español
Stuck on something this guide doesn't cover? The app has a real person on the other end.
Open Help & Support
Tap your photo to open your profile, tap the gear icon and choose Help & Support. It works even when you're signed out.
Contact us
- Message Us in the App — opens a chat with the Xsporty team. We usually reply within a day, and we read every message.
- Email Support — opens your mail app with the app version and platform already filled in. The address is admin@xsporty.com.
- Website — xsporty.com, where you can also use the contact form.
Frequently asked questions
A searchable FAQ with categories — Getting Started, Games & Events, Payments, Community & Safety, Account & Privacy and Xsporty Athlete. Search ignores accents and capitals.
Report an issue
- App Bug or Crash — something isn't working the way it should.
- Inappropriate Content — a user, message or game. For a faster route, report it directly from the profile, message or game. See Block and report a player.
- Feature Request — tell us what would make Xsporty better.
Each one opens an email with the right subject so it reaches the right person.
Tutorial and tips
Replay App Tour shows the welcome walkthrough again, and Show Feature Tips Again re-enables the one-time tips across the app.
App information
The bottom of the screen shows your Version — handy when you report a bug. It also appears under your profile settings menu. To see what changed in your version, choose What's New from the same menu.
Frequently asked questions
How fast does support reply?
Usually within a day, in English or Spanish.
Can support refund a payment?
No. Payments go directly between players and organizers through ATH Móvil, PayPal and the other apps. Message the organizer in the event chat.
Can I contact support without an account?
Yes. Help & Support and the FAQ work when signed out, and the contact form on xsporty.com is open to everyone.
Still need help?
Players, organizers and venues — we reply in English or Español.
